Our refund and returns policy lasts 30 days. If 30 days have passed since the end of your booking, we can’t offer you a full refund or resolution.

Full Refund Policy:
At Tiovibe.com, we understand that sometimes plans change, and we want to make sure our users are satisfied with their booking experience. If you need to cancel a booking. We offer full refunds for cancellations made at least 48 hours before check-in.

Cancellation Refund Policy:

  • Full refund for cancellations made at least 48 hours before check-in as stated above.
  • 50% refund for cancellations made between 24 and 48 hours before check-in.
  • No refund for cancellations made less than 24 hours before check-in, minus the service fee.

Please note that the service fee is non-refundable in all cases. Additionally, guests who purchase trip insurance through Tiovibe.com will be eligible for a full refund in the event of a cancellation, regardless of the cancellation window.

We recommend all guests to purchase travel insurance to protect themselves against unforeseen events that may result in a cancellation.”

This policy provides a clear outline of the cancellation and refund rules, with the added option for guests to purchase travel insurance for added protection. It’s important to communicate this policy clearly to guests and hosts so that they understand the terms and conditions of their reservations.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Contact us at rentals@tiovibe.com for questions related to refunds and returns.

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